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Privacy Policy

Effective Date: 3 February 2026

At Enigma Wellness, accessible from https://enigmawellness.online/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Enigma Wellness and how we use it.

1. Introduction

In accordance with the Protection of Personal Information Act (POPIA), this policy explains how we collect, use, and protect your personal information. By using our website and purchasing our products (such as oils, balms, and salts) or booking treatments, you agree to the processing of your personal information as set out in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Place an order: Name, shipping address, billing address, email address, and phone number.

  • Make a booking: Name, contact details, and potentially health-related information relevant to the treatment.

  • Contact us: Any information provided in your inquiry.

  • Subscribe: Email address for newsletters or specials.

3. Purpose of Collection

We use the information we collect in various ways, including to:

  • Process and deliver your orders.

  • Manage and confirm your treatment bookings.

  • Provide, operate, and maintain our website.

  • Improve, personalize, and expand our website.

  • Understand and analyze how you use our website.

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.

  • Send you emails (with your consent).

  • Find and prevent fraud.

4. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. If you provide us with personal information to complete a transaction, verify your credit card, or place an order, we imply that you consent to our collecting it and using it for that specific reason only.

5. Third-Party Services and Sharing

We do not sell or rent your personal information. However, we may share your data with trusted third parties to facilitate our services:

  • Payment Gateways: Yoco

  • Courier Services: Paxi Courier Services

6. Data Security

We take reasonable technical and organizational measures to secure the integrity and confidentiality of your personal information to prevent loss, damage, or unauthorized access. Our website uses SSL encryption to ensure that your data is transmitted securely.

7. Cookies and Web Beacons

Enigma Wellness uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

8. Your Rights (Data Subject Rights)

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we update or correct any inaccurate information.

  • Deletion: Request that we delete your personal information (subject to legal record-keeping requirements).

  • Objection: Object to the processing of your personal information for direct marketing.

9. Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by South African law (e.g., for tax and accounting purposes).

10. Information Officer

In compliance with POPIA, Enigma Wellness has appointed an Information Officer. Should you have any questions or wish to exercise your rights, please contact:

  • Information Officer: Kulsum Daniels-Gaidien

  • Email: kulsum@enigmawellness.online

  • Physical Address: 264 First Avenue, Lotus River, Cape Town

11. Complaints

If you believe we are not processing your information in accordance with the law, you have the right to lodge a complaint with the South African Information Regulator:

12. Updates to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.